tk697 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how tk697 ("the Platform", "we", "us", "our") collects, uses, stores, and discloses personal information relating to individuals ("you", "the Player", "User") who register an account or interact with the services available at tk697.vip. By registering an account or continuing to use the tk697 Platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and use of your personal information as described herein.

tk697 is committed to handling your personal data with integrity and in accordance with reasonable data protection standards. We collect only the information that is necessary to provide our services, meet our regulatory obligations, and improve the overall player experience. We do not sell your personal information to third parties for their independent marketing purposes.

Your Privacy at a Glance

The following cards summarise the most important aspects of how tk697 handles your personal data. Full details appear in the sections below.

2. Information We Collect

tk697 collects personal information through a number of channels: directly from you when you register or use the Platform, automatically through your device and browser, and from third-party service providers involved in delivering our services. The categories of personal information we collect include the following.

• 1.1Registration data: your full legal name, date of birth, and registered mobile number. This information is collected when you create your tk697 account and is used to verify your identity, ensure you meet the minimum age requirement of 21 years, and link your account to your registered mobile financial service wallet (bKash, Nagad, Rocket, or Upay).
• 1.2Identity verification documents: copies of government-issued photo identification (such as a National Identity Card or passport) and, where requested, proof of address. These documents are collected as part of our KYC (Know Your Customer) process, which is a standard industry requirement for online gambling platforms and is necessary to prevent fraud, underage gambling, and money laundering.
• 1.3Transaction data: records of all deposits, withdrawals, bonus credits, and wagering activity on your account, including the amounts involved, timestamps, and the mobile financial service account used for each transaction. Transaction records are retained for the minimum period required by applicable law and are used to resolve disputes, process withdrawals, and detect suspicious financial activity.
• 1.4Technical data: your IP address, device type, operating system, browser type and version, and session logs. This information is collected automatically each time you access the Platform. It is used for security monitoring, fraud detection, responsible gaming analytics (such as detecting unusual session lengths), and improving the technical performance of the Platform.
• 1.5Communications data: the content and metadata of any messages you send to tk697 customer support, including support chat transcripts, email correspondence, and feedback submissions. Communications data is retained to provide a consistent support experience, train our support team, and maintain a record of dispute-related communications.

3. How We Use Your Information

tk697 uses the personal information it collects for the following purposes. We do not use your personal information for any purpose that is incompatible with the purposes listed below without first obtaining your consent or establishing a separate legal basis for the new use.

• 2.1Account management and service delivery: to create and administer your player account, verify your identity and age, process your deposits and withdrawals via bKash, Nagad, Rocket, or Upay, credit bonuses to your account, resolve disputes, and provide customer support.
• 2.2Regulatory and legal compliance: to meet our obligations under applicable anti-money laundering (AML), know-your-customer (KYC), and responsible gaming requirements. This includes retaining transaction records for the legally required minimum period, reporting suspicious activity where legally required, and maintaining age verification records.
• 2.3Security and fraud prevention: to monitor account activity for signs of fraud, multi-accounting, money laundering, collusion, and other prohibited conduct; to investigate security incidents; and to protect the integrity of the Platform and the interests of all players.
• 2.4Responsible gaming: to identify players who may be experiencing gambling-related harm, to apply responsible gaming tools such as deposit limits and session time limits where requested, and to administer self-exclusion periods. Session and wagering data is analysed for patterns that may indicate problematic gambling behaviour, and players identified as potentially at risk may be proactively contacted by our support team.
• 2.5Service improvement and communications: to analyse aggregated, anonymised usage data in order to improve the Platform's features, game offering, and user experience; to send you transactional messages (such as deposit confirmations and withdrawal notifications) via SMS to your registered mobile number; and, where you have opted in, to send you promotional messages about bonuses and offers.

4. Legal Basis for Processing

tk697 processes your personal data on the following legal bases. Where more than one legal basis applies, all applicable bases are listed.

• 3.1Contractual necessity: processing your registration data, transaction data, and account management information is necessary to perform the contract between you and tk697 — namely, to provide you with the betting and gaming services you have signed up to use and to process the financial transactions associated with those services.
• 3.2Legal obligation: processing your identity verification documents and transaction records for KYC and AML purposes is necessary to comply with applicable legal and regulatory obligations. tk697 cannot waive these requirements, and this processing is not subject to opt-out.
• 3.3Legitimate interests: processing your technical data and communications data for security monitoring, fraud detection, responsible gaming analysis, and Platform improvement is carried out on the basis of tk697's legitimate interest in operating a safe, fair, and commercially viable platform. Where tk697 relies on legitimate interests, we have assessed that our interests do not override your fundamental privacy rights.
• 3.4Consent: where tk697 sends you promotional communications about bonuses, new games, or special offers, this is done on the basis of your prior consent. You may withdraw your consent to receive promotional messages at any time by contacting [email protected] or by following the opt-out instructions included in any promotional message.

5. Sharing Your Information

tk697 does not sell your personal information. We share personal data with third parties only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• 4.1Payment processing partners: your mobile number and transaction amount are shared with bKash, Nagad, Rocket, or Upay solely for the purpose of processing your deposit or withdrawal. These providers operate under their own privacy policies and are independently responsible for the personal data they process in connection with their own payment services.
• 4.2Game technology providers: game studios such as Pragmatic Play, Evolution Gaming, and Spribe may receive session and wagering data necessary to operate their games within the Platform. These providers act as data processors on behalf of tk697 and are contractually bound to process this data only for the purpose of delivering their game services.
• 4.3Law enforcement and regulatory authorities: where tk697 is required by law, court order, or a lawful instruction from a competent authority to disclose personal data, we will comply with that requirement. Where legally permissible, we will notify you of such a disclosure request before complying.
• 4.4Business transfers: in the event that tk697's business or assets are transferred, merged, or acquired by another entity, player data may be transferred as part of that transaction. In such circumstances, the acquiring entity will be required to honour this Privacy Policy or provide players with adequate notice of any material changes to how their data will be handled.

6. Cookies and Tracking Technologies

tk697 uses cookies and similar tracking technologies to operate the Platform, remember your session preferences, and monitor Platform performance. The following describes how we use these technologies.

• 5.1Strictly necessary cookies are required for the Platform to function. They maintain your login session, remember your language preference, and ensure that the security features of the Platform operate correctly. These cookies cannot be disabled without impairing the functionality of the Platform.
• 5.2Performance and analytics cookies collect anonymised data about how players navigate and use the Platform — for example, which game categories are most visited and which pages have the highest exit rates. This data is used in aggregate form to improve Platform design and content. We do not use this data to build individual player profiles for commercial targeting.
• 5.3You can manage cookie preferences through your mobile browser settings. Please be aware that disabling cookies other than strictly necessary cookies may affect the quality of your experience on the Platform. tk697 does not currently respond to browser-level Do Not Track signals, but we respect opt-out requests submitted directly to our support team.

7. Data Retention

tk697 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or for as long as is required by applicable law, whichever is longer. The following retention periods apply.

• 6.1Account data (registration information, identity verification documents): retained for the duration of the active account relationship and for a minimum of five (5) years following permanent account closure, in accordance with standard AML record-keeping obligations.
• 6.2Transaction records: retained for a minimum of five (5) years from the date of each transaction, in accordance with applicable financial record-keeping requirements. Transaction records may be retained for longer where they are subject to an ongoing dispute, investigation, or legal proceeding.
• 6.3Technical and communications data: session logs and support communications are retained for a period of two (2) years from the date of collection, after which they are deleted or anonymised. Anonymised, aggregated analytics data may be retained indefinitely for Platform improvement purposes.

8. Security Measures

tk697 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include SSL/TLS encryption for all data in transit between your device and the Platform's servers; secure, access-controlled server environments; role-based access controls that limit staff access to personal data on a strict need-to-know basis; and regular internal security reviews. Where tk697 engages third-party data processors, those processors are required by contract to implement equivalent security standards.

No security system is impenetrable. While tk697 takes reasonable steps to protect your personal data, we cannot guarantee that our security measures will prevent every possible breach. In the event of a personal data breach that poses a risk to your rights, tk697 will take prompt action to contain the breach and, where required, will notify affected players without undue delay. If you suspect that your tk697 account has been compromised, please contact us immediately at [email protected] and change your password.

9. Your Data Rights

Subject to applicable law and the limitations described below, you have the following rights in relation to the personal data tk697 holds about you. To exercise any of these rights, please contact us at [email protected] with a clear description of your request and your registered mobile number for identification purposes.

• 8.1Right of access: you have the right to request a copy of the personal data tk697 holds about you, together with information about how that data is being used. We will provide this information within a reasonable timeframe, subject to verification of your identity.
• 8.2Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or completed. We will act on verified correction requests promptly.
• 8.3Right to erasure: in certain circumstances — for example, where your personal data is no longer necessary for the purpose for which it was collected and there is no overriding legal obligation to retain it — you may request that we delete your personal data. This right is subject to our legal retention obligations; we cannot delete data that we are required by law to keep.
• 8.4Right to restrict processing: you may request that we restrict the processing of your personal data in certain circumstances — for example, while a rectification request is being assessed, or where you contest the legal basis on which we are processing your data.
• 8.5Right to object: where tk697 processes your personal data on the basis of legitimate interests, you have the right to object to that processing. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, or unless the processing is necessary for the establishment, exercise, or defence of legal claims.

To submit a data rights request, write to [email protected] with the subject line "Data Rights Request", your registered mobile number, and a clear description of the right you wish to exercise. We will acknowledge your request within 3 business days and aim to resolve it within 30 calendar days. Where a request is complex or numerous, we may extend this period by a further 30 days, in which case we will notify you of the extension.

10. Children's Privacy

The tk697 Platform is strictly intended for individuals aged 21 and above. tk697 does not knowingly collect personal data from individuals under the age of 21. Age verification is conducted at the point of registration and may be supplemented by document-based KYC checks at any time. If tk697 becomes aware that it has collected personal data from an individual who is under 21, the relevant account will be closed immediately, the personal data will be deleted (subject to any legal retention obligations in respect of transactions that may have occurred), and any real-money balance will be handled in accordance with the account closure provisions in the Terms and Conditions. If you believe that a minor has registered on the Platform, please notify us immediately at [email protected].

11. Third-Party Links

The tk697 Platform may reference third-party services such as bKash, Nagad, Rocket, or Upay in the context of payment processing. These third-party services operate their own platforms and are governed by their own privacy policies, which are separate from and independent of this Policy. tk697 is not responsible for the privacy practices of any third-party service, and we encourage you to read the privacy policies of any third-party platform you use in connection with your tk697 account.

12. Changes to This Privacy Policy

tk697 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — that is, where they affect the way we collect, use, or share your personal data in a manner that a reasonable person would consider significant — tk697 will provide not less than seven (7) days' advance notice by posting a prominent notice on the Platform. Your continued use of the Platform after the effective date of an amended Policy constitutes acceptance of the updated terms.

The "Effective Date" shown at the top of this page reflects when the current version of this Policy came into force. We encourage you to review this page periodically to stay informed about how tk697 protects your personal information.

13. Contact and Data Queries

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how your personal information is being handled, please contact the tk697 data support team. We are available 24 hours a day, 7 days a week, in Bangladesh Standard Time (BST, UTC+6).

Contact email: [email protected] — Please include "Privacy Query" or "Data Rights Request" in the subject line, along with your registered mobile number and a description of your query. Do not include your password or full financial account details in any email.